ManpowerGroup is one of the world’s largest workforce solutions companies, placing over 200,000 candidates each year. Their Talent Solutions division is recognized globally for its ethical leadership, focus on inclusion, and commitment to delivering exceptional hiring experiences at scale.

The challenge

Running a global recruitment operation across 92 countries presents a unique paradox: Scale becomes both a strength and a struggle.

ManpowerGroup operated efficiently, but certain structural limitations persisted:

• Recruiters were still carrying too much administrative weight, leaving less time for deep advisory work.
• Candidate communication varied across regions, creating inconsistent experiences.
• Data lived in too many places, making it difficult for leaders to get a full, real-time view of performance.
• Complexity increased with scale, creating operational inefficiencies that could not be fixed with more tooling alone.

As the organization set its sights on the next era of growth, one thing became clear: traditional automation had reached its limit.

The next leap required systems that could learn, interpret context, and act within the workflow, not beside it. But how do you successfully introduce AI into a global operation without disrupting the people and processes that already work?

The solution

ManpowerGroup partnered with Carv to explore how agentic AI could be woven directly into their operating model. This partnership was built through custom solution design. Business leaders, recruiters, and Carv’s AI engineers designed their desired future state together, mapping every stage of the hiring journey and identifying where intelligence could create meaningful, sustainable impact.

The outcome was a tailored deployment of Carv’s six-agent architecture – embedded directly into PowerSuite and existing workflows:

• Intake agent: Capturing complete job requirements from client calls
• Sourcing agent: Rediscovering and ranking candidates across global talent pools
• Engage agent: Delivering contextual, multilingual outreach
• Screening & hosting agent: Guiding applicants with always-on communication
• Interview agent: Capturing insights and updating the ATS automatically
• Insights agent: Unifying context across teams, markets, and systems

Unlike traditional automation, these agents operated inside the workflow. Eliminating context switching, manual data entry, and the friction of fragmented systems.

The impact

Early outcomes show a clear shift in how recruitment happens across the organization.

The recruiter experience transformed. Administrative tasks moved into the background, allowing recruiters to focus on the conversations, advisory work, and relationship-building that drive successful placements.

Candidate experience became more consistent and responsive. With AI orchestrating communication, every applicant received timely updates, clear next steps, and constructive feedback – even after rejection. This strengthened candidate satisfaction and reinforced employer brand equity across regions.

Operations gained clarity and cohesion. With AI capturing insights and synchronizing information across systems, the organization developed a more unified view of its talent pipelines, bottlenecks, and opportunities.

ManpowerGroup’s AI transformation is ongoing, but its trajectory is clear: AI is no longer a feature; it is becoming the operating principle.