Carv for BPO & Contact Centers

AI powered hiring forContact Center & BPO

Carv is agentic AI built for volume hiring. Across markets, languages, and at any moment, AI agents take on the repetitive tasks so your team can spend their time where it matters most.

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"Carv allows our team to handle much higher candidate volumes, without increasing headcount. It's very hard to imagine going back to the old manual process".

A comprehensive library of agentsdesigned for contact center hiring

In contact center volume hiring, speed and efficiency determine  how effective you are at hiring the best reps. Our library of specialized AI agents is designed to execute the volume tasks with superhuman speed and precision so you can confidently hire at scale.

Host agent

Carv’s Host Agent is your always-on front door for candidates, engaging them the moment they enter your funnel. It answers questions, clarifies intent, and guides each candidate to the right next step such as starting pre-screening or exploring a relevant role. By capturing attention early and removing friction, it keeps candidates moving and reduces drop-off before a recruiter gets involved.

Screening agent

Carv’s Screening Agent confirms early whether a candidate can realistically do the job. It gathers the key information recruiters actually need up front, such as availability, eligibility, location, shift preferences, and dealbreakers, and delivers a clear outcome on whether someone should move forward. This ensures only viable candidates enter the pipeline and eliminates wasted recruiter time on applicants who cannot take the role.

Scoring agent

Carv's scoring agent evaluates candidate competencies against the specific requirements of each role through live and asynchronous interactions. The result is a dynamic confidence score that helps hiring teams make faster, smarter, and more consistent hiring decisions.Scoring happens automatically in the background, with insights surfaced directly within the recruiter’s existing workflow, giving teams instant visibility into candidate fit at every stage of the hiring process.

Scheduling agent

Carv’s Scheduling Agent books interviews and next steps by coordinating availability between candidates and hiring teams. This removes back-and-forth, speeds up progression, and keeps the hiring process moving.

Re-scheduling agent

Carv’s Rescheduling Agent automatically coordinates interview changes between candidates and hiring teams when plans shift. By handling availability updates and calendar coordination in real time, it eliminates manual back-and-forth, minimizes delays, and keeps the hiring process moving smoothly.

Re-activation agent

Rediscovery agent

Carv’s Talentpool Rediscovery Agent automatically surfaces the most relevant candidates from your existing talent pools as soon as a vacancy opens. This reduces time-to-fill and turns your database into an always-on source of ready-to-contact talent.

Re-assignment agent

Carv’s Re-Assignment Agent engages candidates as assignments or contracts end, checks availability, and captures updated preferences. This reduces talent leakage and speeds up redeployment into new roles.

Talentpool maintenance agent

Carv’s Talentpool Maintenance Agent periodically reconnects with candidates to confirm availability, update profiles, and validate interest. This keeps your talent pools current and ready for fast activation when demand arises.

Custom agent

Every hiring process is different. We can design and configure custom agents around your unique requirements, processes, and business rules. From industry-specific hiring flows to bespoke operational tasks, Carv's agents can be tailored to execute the work that matters most to your organization.

Scale hiring capacity,without scaling headcount

AI agents handle the high volume, low impact tasks across thousands of candidates around the clock so your team can handle 10x the volume, without scaling headcount.

Drastically reducecost per hire

With the admin overhead handled at every step, recruiters don’t have to manually handle every applicant. Cost per agent hired drops, while recruiter output and capacity increase.

Provide a personal experience to every single candidate

Every applicant gets a fast, multilingual, always-on response whether they apply at 2am or 2pm. Carv’s agents engage instantly, and provide a personal experience that aligns with your brand values, whether you have a hundred candidates or a hundred thousand.

Stay ahead in every hiring cycle.

In customer service hiring, whoever moves first - wins. Carv’s agents instantly respond when a candidate applies, run the initial screening and schedule an interview with a recruiter when a candidate is a good fit, so the candidate signs with you, not the company that engaged an hour later.

An AI powered talent operation, that benefits
every stakeholder

Recruiters

Spend less time on admin, more time on placements. AI handles screening, coordination, and follow-ups, so recruiters can focus on candidates.

Candidates

Carv's AI agents are always on, provide answers and updates, lay out clear next steps, and create a fast, responsive experience that keeps candidates engaged throughout the hiring process.

Operations

Do more with less. AI automates repetitive workflows and reduces operational bottlenecks, helping staffing teams increase placements without increasing headcount.

Built with your ecosystem in mind.

Work smart and leave the volume tasks to Carv. Carv syncs every tidbit of information with your ATS automatically. Lightning fast and superhuman consistency.